3 ROUNDS OF PROOFS
Your order includes 3 free rounds of PDF proofs. We will email you the first round of proofs after you have submitted your wording. You may request changes up to two additional times. After the first three complimentary sets, each extra set of proofs costs $25.
WHAT’S INCLUDED IN THE PROOFING PROCESS?
- Personalization of your wording
- Changing the text color to any of the colors from our color chart
WHAT’S NOT INCLUDED IN THE PROOFING PROCESS?
- Font changes ($25 fee)
- Custom color formulations not shown on our color chart ($20 fee)
- Major layout changes not included in the “personalize” options of the product page will be considered a custom design and charged as such (please see custom products page – link for examples).
- Custom logos not already shown on the design or graphics changes ($40 fee)
Font changes are not included in the proofing process but can be accommodated on selected designs for a $25 design fee. Invitations with designs based on the font (for example: link) cannot be changed.
Personalize your stationery with any of the colors shown on our color chart on each product’s page. Color changes are complimentary and included in the proofing process.
Colors not on our color chart are available for a a $20 custom color formulation fee.
REFUNDS AND EXCHANGES
For customized stationery that requires proofs, such as wedding invitations, birth announcements, save the dates, menus, programs, and personalized place cards, there is a cancellation fee of 25% or $100 (whichever is greater), if your order is cancelled after we have emailed your proofs.
We regret the need for a cancellation fee but it allows us to provide you with dedicated service. As soon as you place an order, we immediately begin working on your personalized proofs.
The production process begins after you approve the proofs. Orders can no longer be cancelled at that point.
The design process is included in the pricing of our stationery and orders cannot be refunded once they have been completed.
At The Eventry, we want every detail of your event to be perfect. However, since all of our stationery is completely customized, we unfortunately cannot accept returns and exchanges for products with proofs that you have already approved.
WORDING, TYPOS, AND ERRORS ON PRINTED PRODUCTS
Be sure to carefully verify the wording (spelling, punctuation, capitalization, and grammar) on your proofs. The Eventry is not responsible for errors on printed stationery that were approved during the proofing process. If an error is found upon delivery, we will be happy to reprint your stationery at a discount.
COLOURS AND COMPUTER MONITORS
Unfortunately, we cannot accept returns based on color. All computer monitors are different, so your printed stationery may not match what you see on your monitor precisely. Also, due to the nature of digital and pantone ink, which can change due to elements like sun exposure or time, colors can vary slightly and may not match colors from proofs perfectly. Rest assured that we always make sure each order looks beautiful and that the color is pleasing and as true as possible to our color chart.
We unfortunately cannot accept returns on samples.
However, if your sample was damaged during shipping or you received the wrong sample, please contact us and we will send you a replacement right away.
WE’RE HERE TO HELP!
We check each order very carefully prior to shipping, but we’re only human, so if anything escapes our notice and there is a problem with your order, please let us know as soon as possible and we will gladly fix it for you!